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Acceptable Usage, Service Level Terms and Policy - Shared Hosting Services |
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Netandhost will disable any domain or service that fails to adhere to the following criteria as soon as we are made aware
1.1) Netandhost offers unlimited bandwidth for some plans and based on customers requirement. By this, we mean customers will get default 1 GB bandwidth for visitors to view. However, if they require additional bandwidth, it can be increased through their control panel free of charge. Any hosted website or service with Netandhost must not use excessive amounts of server resources. The list includes bandwidth, processor utilization and / or disk space or anything which affects other customers or performance of Netandhost Service
1.2) The primary purpose scripts produced should not use the server as application server. It should be only used for displaying web content for the users. Some of the typical violation of script usage is given as example below
a. Using the server to build large volume of email from database and performing mass emailing or spamming is not allowed. Scripts that send a single email based upon user entered information or update a database are acceptable
b. Scripts should not attempt to manipulate the timeouts on servers
c. Scripts should not use excessive server or network resources in such a way that it will degrade and / or affect the performance of Netandhost service and / or affect services to our Customers
d. Scripts should not access and / or change any system related settings. Because the changing the system related settings may affect server performance and become resource intensive.
e. Site should not contain any scripts that attempt to access privileged server resources or other sites on same server.
1.3) CUSTOMER shall not use the service for Voice or fax messaging either for itself or for its customers/clients or any third party
1.4) CUSTOMER shall not send or enable / empower any other person to send/transmit or transit unsolicited messages and shall not send messages in a language that is prohibited, defamatory, vulgar, vituperative, or otherwise, via the facilities provided by Netandhost.com
1.5) Customer agrees that he/she shall not use excessive amounts of CPU processing and / or Memory on any of Netandhost.com servers. Any violation of this policy may result in corrective action by netandhost.com, in its sole reasonable discretion, including assessment of additional standard charges, disconnection or discontinuance of any and all services, or termination of this agreement.
1.6) Netandhost.com does not allow any of the following content to be stored on its servers:
Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Indian rules and regulations.
Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of netandhost.com.
Warez - Includes pirated software, ROMS, emulators, phreaking, anything related to hacking, and password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
1.7) Hosting support on DLL's, COM components, and .exe's are not provided in shared hosting service.
1.8) Run stand-alone, unattended server-side processes(includes any daemons, such as IRCD), any software that interfaces with an IRC(Internet relay chat) network, any type of interactive real-time chat applications that require server resources (Remotely-hosted services are fully allowed), gaming servers such as counter-strike, half-life, battlefield1492, etc, at any point in time on the server is strictly not allowed.
1.9) Any attempt to breach the security of any machine or service is forbidden. Attempting to do so will result in immediate account termination and possible further legal action. Users may not run any program that monitors network packet data or any program that compromises the privacy of network traffic and the service.
1.10) Login names, passwords and any information related to service must be kept confidential. It's the responsibility of the CUSTOMER to protect there information.
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Backup and Data Loses |
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Netandhost.com takes extreme steps to maintain system integrity. However, netandhost.com is not responsible for loss of data due to any cause. To ensure the highest level of data protection, netandhost.com recommends that all information be backed up by the CUSTOMER. As with any data that you hold a high importance to, it should be in more than one location at all times. Customer agrees to take full responsibility for files and data transferred. All netandhost.com data backups are designed against hardware failure not customer user error |
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Service Level |
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Netandhost.com guarantees 99.5% bandwidth uptime for all HTTP and HTTPS requests per calendar month on the above service plans. For the purpose of this SLA, only outages lasting a minimum of 15 consecutive minutes are considered a service outage for calculating availability. The SLA is subject to the following conditions and exclusions below.
Should Web site availability drop due to the bandwidth downtime below 99.5%, the Netandhost.com customer will be eligible for the following percentage credits based on the Monthly Recurring Charges (MRC). If the customer has opted for a prepay option, the credit will based on the equivalent MRC.
Web site availability Credit percentage
98.0% - 99.5% 20%
97.9% or below 40% |
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Exclusions and Conditions |
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In addition to the service plan and billing history conditions above, Netandhost.com nameservers must be authoritative for your domain name. That is, a "whois" lookup on your domain name will display ns1.netandhost.com and ns2.netandhost.com as the authoritative nameservers.
This SLA covers service outages affected by areas considered under the control of Netandhost.com This SLA does not apply to service outages caused by or associated with:
Circumstances beyond the reasonable control of Netandhost.com, including, without limitation, acts of any governmental body, war, insurrection, sabotage, terrorism, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, e-commerce software, payment gateways, statistics or free scripts, Operating System, Database Systems) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA, Failure of access circuits to the Netandhost.com network, unless such failure is caused solely by Netandhost.com, Scheduled maintenance, including upgrades; emergency maintenance;
Domain Name Server (DNS) issues outside the direct control of Netandhost.com, including, without limitation, DNS Propagation or any delays in the registration or transfer of a domain name due to domain registrar or registry issues; browser or DNS caching that may make your site appear inaccessible when others can still access it; FTP, POP, IMAP, SMTP or shell customer access issues; Outages or SLA failures resulting from any act or omission by Customer or its agents, including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, etc.); negligence, willful misconduct; exceeding allowable monthly Site Traffic allocation; or any use of the services in violation of the applicable Terms Conditions
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Payment Policies |
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All accounts are set up on a prepay basis. Although netandhost.com reserves the right to change prices of accounts or services at any time all-pricing is guaranteed for the period of prepayment. Payment is due each anniversary year following the date the account was established.
Netandhost.com reserves the right to suspend other services until the outstanding debt if there is any is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
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Cancellation and Refunds |
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Fees paid for any one of the services are non-transferable for other services once the service is activated. In addition some accounts incur set-up fees, these charges are also non-refundable. |
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Compliance with Law |
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The Internet is global in reach. Consequently it is possible for anyone using the internet to break the laws of any country. Customers are therefore advised to take all reasonable steps to avoid breaching relevant laws.
Netandhost.com reserves the right to revise its policies at any time without notice. Customers are requested to see the SLA from time to time.
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